Monday, September 8, 2014

Shady Comcast, hopes customers mistake $9.95/mo fee for $2.5/month !

When you try to order cable, they have not HD reciever by default, for HD reciever there is a button "Add for $2.5", if you hover over the button a tool tip shows up, "A monthly HD Technology fee of $9.95 applies." the tooltip hides as soon as you move the mouse, so you dont have the option of copying it for a customer service.

Here is the shady part, you click on "Add for $2.5" and in the total summary it reflects only $2.5 more money (as you had expected) and then it asks for your social security number,
to proceed, once they send a inquiry to your credit report, you can see the $9.95 price been added to your monthly total. (at this point you would feel it is too late to cancel I already gave them my SSN)

I talked to multiple customer service on chat, as soon as I asked about this, they changed the topic of the conversation, I kept being presistant and they finally told me "We apologize for incorrect information being displayed as we are currently updating our website. This will be fixed as soon as possible. HD service will be $9.95/mo."

I do not trust Comcast .
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